Austin Depot Dispatch

Direct lines for heavy freight and support

Orders dispatch from our Austin warehouse within twenty-four hours. Contact equipment specialists directly for freight tracking, warranty replacements, and order status.

24 hrs

dispatch turnaround

1 business day

specialist response

30 days

hassle-free returns

Get In Touch

Send an inquiry to the Austin desk

Fill out the intake form for order status, freight delivery coordination, or hardware warranty claims. Our team responds within one business day.

Essential Answers

Freight, returns, and assembly parameters

Delivery
Guarantee
Hardware

Freight shipping timelines

30-day return policy

Equipment assembly support

Heavy items like air rowers and heavy bags ship via freight carrier, arriving in five to eight business days with scheduled curbside delivery.

Unused hardware in original packaging qualifies for return within thirty days of delivery. Contact support before shipping items back.

Commercial-grade racks, rowers, and bikes include detailed hardware fastener lists and step-by-step assembly instructions in the box.